Zyntra Support

Z Ball on Android, iPhone and iPad

Tell us which device and version you are using so we can investigate the right build. A useful support message includes:

• Your device model, Android/iOS/iPadOS version, and Z Ball app version or build number if available.
• The game mode or screen, what you expected, what happened, and the approximate date and time.
• The exact error message or a screenshot with private information removed, if it helps explain the issue.
• Your in-game player ID from Cloud Player, if available and relevant to account help.

Online 1v1 and Watch need an internet connection. Where Google or Apple linking is offered, it is optional and is not required to play Online 1v1, use Watch or request support.

Do not send your Apple or Google password, two-factor verification codes, recovery/restore codes, private keys or full payment-card information. Keep receipts for purchase questions; send only the specific details needed for a support request.

To report an inappropriate player name or other player issue, include the public player ID or display name and a description of what happened. Avoid including unrelated personal information.

Privacy and reminders

Use the game's Settings > Privacy & Terms controls to review your choices. Optional gameplay analytics is separate from advertising preferences. Where reminders are offered on iPhone or iPad, notification permission can be managed through the Z Ball entry in device Settings. Features and controls depend on the installed version; these instructions do not mean every version offers provider linking, purchases or notifications.

Delete your Z Ball Cloud Player

You can initiate deletion in the game on Android, iPhone or iPad:

1. Open your player profile and choose Cloud Player.
2. Check that the connected player is the account you intend to delete, then select Delete Cloud Player.
3. Read the permanent-deletion warning and choose Yes — Delete Permanently to submit the request.
4. Wait for the game to confirm deletion. If it reports that deletion is not confirmed, contact support rather than assuming the account has been removed.

Confirmed deletion removes your connected Cloud Player identity, online progression, collection, in-game cloud backups and leaderboard entries from the active game service. Some associated copies, such as regional Watch recordings, are removed through queued cleanup. Progress stored only on the device can remain available offline. Account-associated data and the limited purchase, reward and anti-abuse records that may be retained are described in the Z Ball privacy notice.

Uninstalling the app, signing out or removing a provider link does not by itself submit a Cloud Player deletion request. Deleting your game account does not automatically cancel a subscription billed by Apple or Google Play.

If you cannot access the in-game controls, email a Z Ball deletion request. Include your player ID if available and explain why you cannot use the controls. We may need to verify ownership before handling the request. Do not send passwords or recovery secrets.

Purchases and subscriptions

Use the store shown on your purchase receipt. The following links help with an existing purchase; they do not mean that every Z Ball version offers in-app purchases or subscriptions.

• Billed by Apple: manage or cancel a subscription, or request a refund from Apple. On iPhone and iPad, subscription controls are in device Settings under your Apple Account.
• Billed by Google Play: use Google Play's subscription controls or purchase refund guidance for the account that made the purchase.
• Missing an in-game benefit: contact us with the product, store, approximate purchase time and affected player ID if available. Keep your store receipt. Do not buy the item again solely to troubleshoot a missing benefit.

Refund eligibility and billing decisions depend on the store and applicable consumer rights. Deleting a Cloud Player is separate from cancelling a store subscription.

Other Zyntra apps and watch faces

Use the same support email and tell us the app name. For watch-face or sync issues, include the phone and watch models, operating-system versions and a short description of the problem. We will ask for relevant account details if they are needed; do not send login credentials.