A little help along the way.
Help with Lumen, Parcel, Echo, saved discoveries and No Ads Forever on iOS and Android.
Contact Puzzle Lab supportYou can also write directly to [email protected]. Include your device model, iOS or Android version, app version and a short description of what happened. For a puzzle issue, include the mode, difficulty and puzzle ID if shown. A screenshot can help; hide personal and payment information first.
My progress or account needs help
Tell us whether you can open the game and which account-linking option you used, if any. Being signed into the App Store or Google Play does not by itself link your saved Lab. Do not uninstall, clear storage or sign out while we investigate a guest-account problem, because your installation may hold the information needed to access it.
How do the three games work?
Lumen: join matching objects with paths and fill every tile. Parcel: slide the vehicles and follow the labelled EXIT with the delivery van. Echo: the same arrow moves both friends; guide both of them home together.
If a board seems impossible or too difficult, send the mode, difficulty and puzzle ID if available, plus what you tried. Avoid sending your password or sign-in code.
What does No Ads Forever remove?
The optional lifetime purchase removes banners and forced interstitial ads across all three games. Rewarded videos for clues and undos remain voluntary, including after purchase.
A purchase did not restore
Use the same Apple Account or Google Play account that made the purchase, keep an internet connection and use the game's Restore option for No Ads Forever. Do not buy it again just to try to restore it. If it still fails, contact support with your platform, app version and the visible error.
Do not send payment-card details or raw purchase tokens. Refund requests are handled by the store where you purchased: Apple or Google Play.
A rewarded video did not grant its reward
Tell us the offer you selected, approximately when it happened and any visible message. Verified rewards can require an internet connection to settle. Do not keep watching extra videos to try to recover the same missing reward.
Do I need an internet connection?
An internet connection is required for new puzzles and cloud features. Limited play may be available with eligible puzzles already saved on your device.
I want to delete my account
Use the account-deletion request page. You can request deletion without reinstalling. We need to verify ownership before erasing account data.
Privacy and advertising choices
Read the Puzzle Lab privacy notice. Where required, Ad privacy in Profile provides Google's privacy options. iOS tracking permission can also be managed in device Settings; Android provides advertising-ID controls.